Patient Safety-In collaboration with Director, works with Medical Staff and other departments to ensure coordination and integration of clinical processes to ensure patient safety and regulatory compliance. Utilizes chain of command with patient safety concerns that require Manager/ Risk Management and/ or Administration on Call guidance/ intervention. Assures and assists the Clinical Supervisors in purposeful patient rounding to enhance patient satisfaction.
Customer Service/Guest Relations - Serves as a role model for coordinating and integrating interdepartmental communication and resolution of issues. Demonstrates effective communication skills/handles complaints and grievances in a timely and effective manner/participates in conflict resolution. Displays strong skills in Service Recovery.
Quality - Active member of performance improvement activities in the department and Core Measures. Active participant in concurrent record reviews for completeness of documentation of nursing care.
Monitors Core Measure compliance and Patient Experience scores and works with clinical supervisors to educate and achieve unit goals.
Policy Development - In partnership with the Director, develops and implements policies and procedures that guide and support the provision of services. Provides input for P/P development.
Regulatory Compliance-Demonstrates strong commitment to following hospital policy and all healthcare regulations. Demonstrates professionalism and helpfulness to surveyors.
Screens and completes HPRR's pertinent to department, identifies trends and collaborates with manager to resolve issues by assisting in the investigation process of HPRRs.
Actively participates in designated hospital committees, including regular attendance at Nursing Leadership meetings (required to attend 80% of meetings held).
Shows a high degree of professional accountability by reviewing email regularly, completing LMS assignments on time, reviewing meeting minutes timely and communicating pertinent issues.
Flexibility/Adaptability - Displays positive traits and qualities needed for a successful Manager and has the ability to work with changes in the environment and participate as a team player. Utilizes Chain of Command, when indicated.
Performs daily operational responsibilities including ensuring staff scheduled to support census, department has supplies/equipment to care for patients.
Assumes responsibility for maintaining a high level of clinical expertise and adapts to new information, technology and changing trends in nursing practice.
Is able to function as a clinical resource to maintain a high level of nursing standards.
Follows all policies and provides oversight for staff on same.
Able to function effectively during an emergency patient care situation.
Maintains required certifications.
Attends mandatory leadership training, which includes, and is not limited to m3 training.
Initiative - Continuously strives to improve department services and organizational performance. Ensures smooth daily operations.
Provides feedback, and makes suggestions to staff in regards to behavior modification required to support:
Achievement of patient care goals and objectives.
Achievement of unit/department/organizational goals and objectives
Is a role model for Service Excellence behaviors. Demonstrates AIDET during interactions with customers and co-workers. Supports department Director, Administration and hospital.
Effective oversight of and delegation of tasks and assignments to appropriate health care team members.
Maintains a positive relationship with the Medical Staff and identifies opportunities to improve service relations.
Displays a high degree of professionalism with staff, including maintaining confidentiality of information, including employee counseling and does not participate in negative conversations.
Actively participates in shift huddles, bed huddle, staff meetings and IDT meetings as scheduled.