To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by working in conjunction with the COO and CEO of Community Hospital and System CNO, plans, organizes, controls and directs all activities of the hospital to carry out its mission of providing excellent patient care in a cost effective manner while improving the community's health status. The Vice President of Nursing reports to the system CNO with matrixed reporting to the CEO and COO Community Hospitals of Health First, Inc.
Provides for the involvement of the Hospital's Medical Staff in the Hospitals planning process.
Along with the COO of the Hospital assures a strong management structure within nursing that delineates the responsibilities and accountabilities of management and functions of each department. Maintains open communications with the hospitals executive team, Medical Staff, Health First corporate, and all levels of personnel through effective written and verbal skills.
Monitors nursing associates' satisfaction and engagement and implements programs that ensure associates are respected, valued, and recognized. Fosters an effective working relationship with other VP's of Nursing within the Integrated Delivery Network (IDN), regularly communicating and sharing best practices, and holding each other accountable for deliverables.
Communicates effectively with health care agencies, community organizations, governmental agencies and businesses.
Serves as an organizational representative at external functions and assures an active role in community organizations.
Serves on advisory panels, boards and/or committees of various health-related organizations/agencies as appropriate.
Participates in local academic engagements and supports students and innovative learning models.
Stays current with the evolving trends and issues in Nursing and Healthcare
Demonstrates the ability to inspire and create an environment where associates are motivated and empowered to do their best work
Supports and maintains patient safety and performance improvement programs that ensure the delivery of quality patient care, protects and supports associates and the medical staff, while meeting regulatory requirements.
Provides effective implementation of policies established by the Health First Inc. IDN and Board.
Supports actively and role models the behaviors for a highly reliable organization to include " just culture" and personal accountability for practice.
Analyzes nursing quality indicators and measures and reports variances to the appropriate committees and boards along with the hospital COO, CEO and ensures development of measures to correct deficiencies.
Serves as Executive Sponsor for system wide nursing quality initiatives, facilitating best practices across the IDN.
Identifies and establishes formal and informal liaisons with appropriate regulatory, certification, licensure, planning, and governmental agencies and officials.
Participates in collaboration with the CNO and other Vice Presidents of Nursing, to develop nursing focused goals for hospital department plans on an annual basis.
Adopts a spirit of innovation, embraces change, and explores new models of care to meet the diverse needs of the community
Ensures the establishment of various educational programs for continuing education of professional staff, management, and associates.
Analyzes patient safety indicators and measures and reports variances to the appropriate committees and boards and ensures development, implementation and sustainability of measures to correct deficiencies.
Works with corporate entities, services, departments, and management to ensure the optimal provision of support services such as information technology, human resources, operations improvement, finance, legal services, and any other services that are critical to the efficient and effective operation of the hospitals.
Collaboration with the hospital COO and CEO, to lead the customer satisfaction multidisciplinary program.
Monitors customer concerns and customer satisfaction and ensures development, implementation, and sustainability of measures to correct, reduce, and eliminate complaints and improve patients' perception of care.
Provides active leadership to assertively remove barriers and deploy resources to enhance the customer experience.
Role models, coaches and provides feedback to reinforce the expectations for the Heath First customer service behaviors.
Explores, shares, and implements best practices for achieving exceptional customer service results.
Develops and implements annual strategic plans for the hospital and nursing division.
Works with the hospital COO and CEO on the development of a valid operating budget that incorporates the strategic goals and priorities of the organization.
Works with the hospital COO, CEO and Finance on the development of a capital budget that provides for the maintenance of the physical plants, emerging medical technology and capital replacement.
Conducts needs assessments along with the hospital COO and CEO in support of organizational and program planning activities.
Evaluates financial performance of the organization along with the COO and CEO and implements measures to ensure optimal performance.
Achieves and maintains in depth knowledge / competency of labor and expense management strategies, concepts, and tactics and coaches and leads others to build competency.
Achieves competency in LEAN methodology and tools to improve workflow and operational efficiencies as well as facilitates projects and coaches others to be successful in driving out waste and adding value.
Utilizes data and facts to inform and drive decisions; coaches others to do the same
Doctorate in Nursing Practice (DNP), PhD, or other equivalent preferred
Master's degree in Health Care Administration, Business Administration or Nursing required
Minimum of Bachelor's Degree in Nursing (BSN) required.
A minimum of seven to ten years of hospital leadership experience with demonstrated success and expertise in operations management, including past successes improving quality, financial performance, growth, service levels and Associate engagement. Experience in multi-hospital environment with matrix reporting structures is strongly preferred.
Must be outcomes focused with a track record of achievements
Must have a reputation documented by an historical track record of integrity, honesty and fairness.
Internal Number: 229_032678
About Health First
Health First is Central Florida's only fully integrated health system. With a mission to positively change the health and wellness of the communities we serve, Health First offers the latest technological advances and quality care at our four hospitals and through our many Outpatient & Wellness Services, as well as the area's only Trauma and Heart Centers. Health First also offers multiple commercial and Medicare health plans, the largest multi-specialty physician group in Brevard County, and four fitness centers to help members of our community stay healthy.