Quality Care Our Heroes DeserveNow is the time to take your career to the next level and become part of the high-caliber talent that is VA. Experience what 300,000 current VA employees already have state-of-the art practice settings, access to the latest technology, a multi-disciplinary team environment and the opportunity to provide the men and women who have bravely served this country with the finest patient care, benefits and customer satisfaction. And with VA Patient Satisfaction Scores leading the healthcare industry, youll be joining one of the most respected facilities in the Nation.
OUR MISSION: To fulfill President Lincoln's promise ? "To care for him who shall have borne the battle, and for his widow, and his orphan" ? by serving and honoring the men and women who are America's Veterans.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
The Nurse Practitioner (NP) in the Call Center works with a team of RN's to provide telephonic clinical care to Veterans. The NP strives to provide first call resolution for Veterans and seeks end user feedback to refine practice. The NP may be assigned clinical time in UC &/or PC for periods of coverage, providing hands-on patient care and facilitating collaboration with the staff of all care teams. The NP will communicate with end users at other NCHCS sites to improve clinical advice and integration into the Patient Aligned Care Team processes.
A?Ã? Major duties include, but may not be limited to:
> Maintain an integrated delivery system through expansion of clinical practices. Maintain operational efficiencies through emphasis on safe practices and national safety, Actively implements Lean principles, supports quality improvement projects and promotes a culture of continuous quality improvement.
> Identifies symptoms and classifies them by acuity based upon collected data.
> Demonstrates basic triage knowledge in making appropriate clinical assessments over the phone.
> Relies on intuitive and systematic approaches (protocols) to make health assessments.
> Sorts, organizes group categories, compares, analyzes and synthesizes data about the client.
> Demonstrates knowledge regarding VA Administrative regulations such as entitlements, health care access points and local policies and procedures related to these elements.
> Educates and instructs clients on how (or where) symptoms can be treated.
> Contracts verbally with the client to carry out the treatment plan recommended and or advised within set limits
> Provides health teaching to clients as appropriate.
> Instructs the caller to evaluate the effectiveness of advised treatment or the progress of illness reported and when to follow-up with telephone care or primary care provider.
> Educates caller to self-evaluate their symptoms and when to seek further care.
> Provide information about desired outcomes.
> Performs documentation on all calls in accordance with VA policies and procedures.
> Demonstrates flexibility with job assignments in order to meet patient care needs within the settings of Primary Care., specifically the Telephone Call Center.
> Identifies patients with 2 forms of identification.
> Evaluates Veterans physical and mental health, family and social history to identify health care needs.
> Orders and interprets diagnostic tests.
> Prescribes medications in accordance with scope of practice.
> Maintains expected work load panel of patients, assuring their continuity of care, health maintenance, and meeting performance measures area priority
Bring your expertise to VA and be valued as part of a team that is recognized and respected for significant contributions to medicine. Youâ??ll enjoy a patient-focused environment, terrific benefits and incentives, and the ability to practice at any VA facility in the country.
Equal Opportunity Employer