As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
We seeking a college student who is actively enrolled in a Bachelors or Master’s Program for our new Paid Internship role for an Access and Analytics Specialist at Nemours. The internship will be 6 months working a minimum of 24 hours per week, M-F.
This role will be a pathway to bring high-potential talent with limited previous healthcare experience into Nemours to provide support advancing on-going Access and Continual Improvement initiatives through direct project support as well as indirect coverage for current non-clinical Associates contributing to Departmental/Enterprise initiatives.
This role will provide:
Provide supplemental support to Department Medical Secretary/Administrative Assistant/Patient Service Representatives.
Answer/handle and/or triage inbound calls into Department of Surgery/Division telephone extensions.
Perform standard office functions which will allow Divisional team participation in Access, Continuous Improvement, special project efforts
Provide protected time for full-time Division team members to make outbound calls, address work queues and collaborate with the OR Scheduling team to meet Depot service level expectations
Support Surgical Scheduling team by handling lowest priority calls from the scheduling queue
Successful completion of EPIC curriculum of courses within 60 days of hire
Limit to peak call volume day/time windows or coverage during call-outs
Support My Nemours enrollment effort in the clinic waiting areas
Under direction of Business Manager, produce routine management and operational reports then distribute them per Business Manager direction to leaders as well as huddleboards
Support routine administrative workstreams – digital scanning, document filing, shredding in compliance with Retention Policy and TeamShare file maintenance
Support logistics for special events
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.