Community Rehabilitation Hospital South is a 44-bed inpatient rehabilitation hospital on the south side of Indianapolis, a patient-focused, specialized rehabilitation hospital dedicated to the treatment and recovery of individuals who have experienced a loss of function due to an injury or illness such as brain and spinal cord injury, stroke, burns, amputation and multiple trauma.
The following functions describe the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.
Serves as receptionist for incoming and outgoing calls and visitor information.
Assists with admission and discharge Epic entry
Assists with patient registration and admission paperwork as needed
Assists with patient transportation arrangements
May assist with therapy schedule updates and responsible for the distribution of the schedules after completed.
May assist with hanging ADL signs and the distribution of Memory Books.
Interacts frequently with unit personnel, physicians, visitors, patients' families and other ancillary hospital personnel for the purpose of giving and receiving information.
Duties may include answering patient lights and fulfilling patient requests for non-care items. Requires professional, courteous, and helpful manner in all contact with customers.
Position involves multi-tasking in a high stress environment. Requires constant mental alertness and the ability to calmly and accurately perform duties when subjected to frequent and varied interruptions.
Must have the ability to exercise judgment and initiative in the resolution of problems encountered.
Ensures that all patient and unit equipment, supplies, and procedures are ordered and received.
Sets up follow up appointments for patients and enters this information on the AVS in the EMR.
Assists in ordering radiology and diagnostic appointments for patients.
REQUIRED EXPERIENCE: Previous successful experience in a similar role in medical setting and as a patient support tech.
REQUIRED EDUCATION: High school diploma or GED equivalent
REQUIRED LICENSE: None
Positive interpersonal and customer service skills
Ability to communicate effectively with patients and personnel
Ability to use a computer for documentation and work related purposes
Maintain attendance and punctuality standards
Job : Other Primary Location : IN-Greenwood-Indianapolis South IRF Organization : 4089 - Indianapolis South IRF