As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is looking for customer-service oriented individuals to join its growing Access Center team. As a member of this team you will serve as a first point of contact for patients entering Nemours Healthcare System.
Receive and respond to inbound calls
Obtain and enter accurate demographic and insurance information
Schedule appointments according to guidelines,
Collect patient financial responsibilities as needed
Process phone encounters
Document call details accurately
Collaborate with departments’ clinical and administrative teams
Escalate urgent calls appropriately
Timely completion of electronic requests for appointments
Excellent communication and problem solving skills
Delivery of quality customer service
Strong computer skills and ability to navigate multiple screens while talking
Consistently display a professional demeanor
Maintain or exceed minimum quantitative and qualitative performance metrics
Complete annual training
Education: High School Diploma, Associates Degree preferred
Experience: Customer service, call center preferred
Healthcare front desk functions (registration, scheduling, and insurance verification) a plus
Access Center Specialists ensures a positive patient and family experience while providing centric scheduling/registration approach for appointments provided throughout the Delaware Valley.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Excellent communication and customer service skills
Ability to navigate multiple computer screens
Basic medical terminology
Call Center experience preferred
High School Diploma required- Associate Degree preferred
This position will be 12 hours a week or 24 hours a pay period, with hours alternating each week.
One week will be Monday & Tuesday 8 a.m. – 2 p.m. and the second week will be Monday 8 -2, Tuesday 11 – 2, and Wednesday 11 -2.
Individual must be flexible, as hours/days are subject to change based on business needs.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.