As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
The Executive Director of Patient Services establishes leadership, oversight and strategic direction processes for patient services across a large client nationally. This individual will be responsible for standardizing and monitoring adherence for the admitting/registration, training, and quality that ensures proper clearance of patients prior to and during their hospital visit. The Executive Director will serve as the internal consultant and expert to Coniferï¿½s Client Delivery leader for all patient services functions within the client facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Partner with Senior Vice President of Patient Services and other Revenue Cycle leaders to develop strategic direction and goals for areas of responsibility
Manage a team of Sr. Director leaders that are responsible for specific geographic client markets, including coaching and development, to ensure effective oversight and change management across client facilities
Optimize and standardize current processes, develop solutions for any anomalies and monitor to ensure consistent adherence across all client facilities. Proactively work with market leaders to ensure adoption of Conifer standards and opportunities for improvement
Consult with client delivery market leaders and develop overall strategy and objectives that are aligned with each market deliverables; act as SME for any new facility transitioning to Conifer.
Support annual patient access team member goals that align with business objectives of patient access, market PSLs; track and measure monthly results; correct issues quickly to achieve targets and EBITDA.
Collaborate with other hospital revenue cycle operational leaders to identify problems and determine solutions that improve and/or enhance overall operations.
Develop patient, physician and client satisfaction programs that enable world class customer service
Work to identify new technology, tools and key initiatives in Patient Access that will reduce cost and/or improve yield across revenue cycle
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong ability to speak to and drive operational key metrics
Knowledge of detailed Patient Access processes
Knowledge of the flow of the revenue cycle
Excellent oral and written communication skills
Detail oriented, analytical skills, and an ability to work independently
PC/Systems literate including the Internet and basic MS office skills
Proficiency in prioritizing and managing multiple tasks
Operating Discipline and Business Acumen
Strong leadership and organizational skills
Deal with Ambiguity and make good decisions
Assess, coach, train and develop talent
Possesses excellent tactical execution skills
Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders.
Demonstrates strength in both performance management and leadership development
Manage change while minimizing interruption at an operational and service level
Provide advanced customer service
Manage and continuously improve process metrics
Change management experience
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
At least 4-yearsï¿½ manager/director level experience, including experience managing multi-level positions.
At least 1-year director level over multiple facilities/units or equivalent business experience
4-year college degree required.
Graduate Degree, preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Work Environment
Hospital Work Environment
May be required as needed.
Job: Conifer Health Solutions
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905028695
About Conifer Health Solutions
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.