As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
This Director of Conifer IS Operations position has responsibility into the overall strategy and operations of Team Members Services (End User services including service desk). Part of a larger collective team that support all aspects of IS Operations and Engineering, this role will lead L1 ï¿½ L3 teams that focus on enterprise end user support (12k employees). This position will align with Tenet Information Systems as well as other client IS Directors and executive level leaders. The Director of IS Operations will work directly with the Conifer IS leadership team will work closely with Enterprise Architecture, Infrastructure Operations and Information Security to specify and document solutions and practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Operations: Ensure successful daily operations of the Conifer IS production environment through strategic guidance and leadership over the Conifer IS Operations Teams for Team Member Solutions. Create strategic planning and execution for Team Member Services
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
No. Direct Reports (incl. titles) 1 ï¿½ 2, IS Manager, various
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience with design, implementation and operations of
Management of Level 1 service desk
Management of Team Member Services/ Site Support / Desktop support with employees located at numerous sites across remote, US and offshore locations. These teams are responsible for printer, desktop, laptop, virtual desktop image, asset / license management and purchasing functions for the enterprise.
Diverse, multi discipline experience leading IT teams in different areas (e.g. networks, messaging, desktop management, storage, application support etc.) with proven track record of managing operations including management of SLAs, developing strategies, etc.
Service Management implementation and planning including Service Level Agreements, Operating level agreements, Service Management coordination, and implementation
ServiceNow platform experience is highly desired
Analyze business processes and recommend/direct technical solutions. Strong process improvement experience is required
Six Sigma experience desired.
Ability to successfully oversee numerous projects and applications simultaneously with little oversight or direction.
Experience with outsourced providers in the delivery of IT services is required.
Must possess strong experience with vendor management, financial administration / planning, team building and leadership, project/program management
Excellent written and verbal communication skills are required in addition to the ability to effectively develop and deliver presentations to leadership.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
A bachelorï¿½s degree in Computer Science, Engineering, MIS or related degree is required.
Requires a minimum of 8 yearsï¿½ experience in the IT industry, preferably in healthcare
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Work Environment
25% travel flexibility desired, as needed
Job: Managers and Directors
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905041559
About Conifer Health Solutions
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.