MAJOR RESPONSIBILITIES:

• Exhibits excellent customer service skills, including telephone and personal contact with all CHRISTUS Transfer Center groups (i.e. physicians, case managers, nurses, administrators, and colleagues).
• Maintains a high level of professionalism at all times
• Maintains a patient-centered mentality at all times
• Anticipates and prioritizes critical transfer issues
• Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures
• Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures
• Accepts new assignments and performs additional duties as requested in a professional manner.
• Working collaboratively with team members, the CHRISTUS Transfer Center RN uses and follows specific protocols, policies, procedures and established resources to ensure appropriate and efficient transfer.
• Maintains timely knowledge of all current and future transfer requests
• Collaborates with CHRISTUS Northeast Texas hospital's ED, House Supervisors, Administrators, and physicians to ensure appropriate and timely transfer
• Works closely and proactively with House supervisors to understand daily capacity, availability and patient flow
• Remains proficient in EMTALA
• Utilizes ability to organize and prioritize multiple complex tasks
• Utilizes ability to problem solve and make decisions quickly
• Maintains proficiency in computer systems and databases for the purpose of excellent patient care, accurate data collection, monitoring and evaluation.
• Responds to all callers with the aid of computer systems and databased
• Proficient in using the transfer center software
• Knowledgeable in EPIC Connectcare
• Attends team meetings, in-services, and trainings to maintain up to date knowledge of software systems and new processes 4. Establishes and maintains a high degree of awareness and knowledge of hospital's medical staff, services and special programs.
• Communicates with House Supervisors at CHRISTUS Northeast Texas hospitals to access bed availability and changes in service availability, each shift
• Collaborates with team members to maintain standard call lists
• Regularly updates service availability and contact information
• Stays up to date on new physician/service changes by reading emails and attending team meetings
• Maintains professional and technical knowledge and required licensure and certifications through continuous education and professional development and accepts new assignments and performs additional duties as requested in a professional manner.
• Maintains annual regulatory/clinical requirements and documentation per policy (i.e. annual in-services, CPR, TB testing, etc.)
• Attends in-services and continuing education programs to enhance clinical knowledge and skill level
• Participates in professional associations as appropriate