As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
The Surgical Quality Program Manager is responsible for establishing and coordinating a multidisciplinary approach to neonatal and pediatric surgical quality and performance improvement across the continuum of care. Leads the administrative, strategic, and clinical direction of the Surgical Quality and Patient Safety Program. In collaboration with Surgical Services and the Senior Surgical Advisor for Quality and Safety, provides program development, implementation, and ongoing evaluation in accordance with national standards necessary for achieving and maintaining Level I Children's Surgery Center status as granted by the American College of Surgeons (ACS).
Principal Duties and Responsibilities:
1. Manages the continual organizational assessment and preparation for the ACS Children's Surgery Verification Quality Improvement Program. Coordinates all responses to the verification application and site visit, documenting and facilitating issue resolution and corrective action 2. Monitors clinical processes, outcomes and system issues related to the quality of surgical care provided through the development and implementation of quality filters, audits, case reviews, and root cause analyses. Coordinates the identification, investigation, reporting and followâup of quality issues across the continuum of care. 3. Identifies trends and sentinel events; and assists with outlining corrective action plans, which includes preparation and implementation of clinical protocols and practiceâmanagement guidelines. 4. Formulates, drives, and leads projects (from idea inception through implementation and sustainment of results) using process improvement methodologies (e.g., Lean, Six Sigma, PDSA), project management strategies, facilitation, and change management to achieve improvements in operational and/or clinical outcomes. 5. Works collaboratively with multidisciplinary teams to strategize, develop and achieve goals. Facilitates an internal resource for staff in all departments, and acts as an extended liaison for other system entities. 6. Manages the review of care standards and system performance measures and evaluates system effectiveness as it relates to surgical care. Makes recommendations for changes in care standards and system response based on evidence. 7. Ensures that appropriate quality audits are delegated and performed by qualified individuals with sufficient knowledge to identify problems and their probable causes. Ensures that audit results are reported at the Surgical Performance Improvement and Patient Safety (PIPS) Committee to facilitate improvements in patient care. 8. Supervises the collection, coding, validation, and analysis of data used to guide performance improvement activities. Assures data accounted for in surgical registries (e.g., National Surgical Quality Improvement Program), and for other accreditations or verifications. 9. Regular inputting/retrieving words or data into or from an automated/computer system. 10. Serves as the Nemours' primary contact to the American College of Surgeons for participation in the ACS Children's Verification Quality Improvement Program. 11. Participates in the development of children's surgical care systems at the community, state or national levels. 12. Participates in research activity associated with pediatric surgical care; displays a working understanding of the requirements of research oversight.
BSN Degree with Master's in Healthcare Related field; Leadership/Supervisor Experience in clinical management/hospital related teams.
Pediatric Nursing experience; preferably in pediatric surgery
More than 5 years of job related experience required.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.