As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Supports assigned department supervisor and team by providing training, monitoring and mentoring to new and established staff. Also assists with difficult account related follow-up and completes projects assigned by management. May have to perform customer call center support as needed. Model and encourage behavior consistent with Conifer standards and beliefs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Advises and assists staff with problem accounts or escalated phone calls which may include providing analytical, technical, and de-escalation support
Assist in training and mentoring new staff to build new skills or enhance those already possessed. Act as a mentor to existing staff.
Responsible to work accounts assigned to designated work queues
Identifies and communicates observations regarding poor performance which may be the result of individual performance, poorly designed process, or poorly defined standard
Assists with interviewing process for new hires
Responsible for completing various monthly reports
Other duties as assigned
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic knowledge of CPT and ICD-codes
Basic Knowledge of UB-92 and Explanation of Benefits (EOB) interpretation
Ability to understand contracts
Understanding HIPAA/ regulations
Basic knowledge of FDCPA required
Ability to provide effective training, coaching and mentoring
Excellent interpersonal, written and verbal communication skills.
Proficiency in MS Outlook, internet, word and excel applications.
Exceptional Analytical, technical and problem solving skills
Ability to work in a team setting and be supportive of the team members
Ability to work successfully in a fast paced environment with frequent interruptions
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
High School Diploma or equivalent.
Call center background is preferred.
Internal Candidates: 1-2 years of experience, preferably within the same department. Must have a documented record of above average performance, knowledge, skills and ability
External Candidates: 1-2 years of prior experience as a lead, trainer, or supervisor in a medical/hospital/ insurance related field.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
See Physical Demands sheet
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Call Center environment with multiple workstations in close proximity
Regular office environment as well as hospitals, medical centers, etc.
Job: Conifer Health Solutions
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005004480
About Conifer Health Solutions
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.