Summary

The care coordinator II will be responsible for assisting every patient that passes through the Emergency Department during his/her shift in addition to assisting case managers coordinate post discharge care for admitted patients as required.
In addition to scheduling the patient�s care before and during the ER discharge, the care coordinator will also serve as a point of contact inside the hospital for members of the affiliated provider network such as physician practices, nursing homes, and home health agencies.
The care coordinator will also be responsible for assisting the hospital case managers in coordinating post discharge care for patients that have been identified as needing assistance by the case managers.
They will also assist in coordinating care for other service lines (cancer, joint replacement, etc.), as identified by business development team.
The care coordinator will be responsible for marketing the Care Continuity program with the assistance of the business development team to the affiliated provider network.
The care coordinator will visit physician offices/outpatient providers, introduce the offices to the Care Continuity program, provide the offices with logins and passwords, and collect the appropriate signed security documents from the offices.

Responsibilities

• Responsible for scheduling appointments with established PCP.
• If patient does not have a PCP, finding a PCP that accepts the patient's insurance and scheduling an appointment in the appropriate time frame.
• Also responsible for scheduling appointments with Specialist that honors the patient�s primary care physician�s preferences and coordinating the specialist referral based on patient�s insurance needs.
• Responsible for marketing the Care Continuity program to the affiliated provider network with the assistance and direction of the business development team.
• Responsible for responding to physician requests for patient charts, labs, referral documents, etc.
• Confirms patient arrival at specialist appointments and tracks the patient�s care direction after the appointment.
• Directs and answers patient and physician questions about the patient�s inpatient stay to the appropriate providers in the hospital.
• Follows patients for the appropriate time period (30 days) in order to confirm that the patient is compliant with the appropriate care plan.

Education

Required: High School Diploma or equivalent
Preferred: LVN/LPN or equivalent work experience in a healthcare setting