As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

Job Duties

This position is responsible for performing as a customer service representative for all divisions. Accurately obtain and enter all essential information needed to complete registration and schedule appointments while following standard business practices. Provide excellent service to internal and external customers as a member of the PSS team.

• Customer Service: answer phone lines in a prompt and courteous manner, and handle appropriately.
• Registration: collect, maintain and insure accuracy of patient and insurance information through the use of standard business practices.
• Scheduling: understand visit types and proper utilization of questionnaires to efficiently schedule appointments.
• Communication: daily management of electronic communication (Outlook messages, WebXchange, EPIC messages, Telephone Encounters).
• Mailing of appointment reminder letters with appropriate packets as assigned.
• Ability to cover outbound work as assigned.
• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required. Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience required.
• Customer service experience required.Medical office and/or call center experience preferred.
• Experience with Microsoft Outlook and comfort utilizing Internet and Intranet.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.