As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

â‹Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region

Job Duties

The Unit Clerk is responsible for all clerical, reception and secretarial support for the Med/Surg unit . Works collaboratively with the nursing staff and physicians and effectively communicates and assists with patient and family needs. Incumbent will provide exceptional customer service by promptly greeting and assisting all staff, patients, family members and visitors with courtesy, concern and respect. She/he will be responsible for insuring pertinent and timely communication of patient care and unit related needs departmentally and interdepartmentally.

• Gives a complete report to charge nurse and/or on-coming shift, related to new patients, transfers, discharges and pending issues.
• Facilitates the communication of pertinent information to appropriate members of the health care team.
• Accurately assembles, labels, maintains, and dissembles any paper aspects of a patient chart upon admission through discharge and prepares them for Health Information Management in a timely manner, for scanning into the electronic medical record.
• Provides timely printing of electronic charts as necessary and requested.
• Initiates verbal, written and /or electronic requests to other departments accurately and timely.
• Attempts to meet patient/family requests with care and respect and effectively solves patient problems/needs through appropriate communication.
• Maintains adequate stock of office supplies, paper and forms for the unit.
• Uses appropriate and courteous telephone etiquette by managing calls promptly and effectively communicates information to team members.
• Willingly cross covers for supply in her/his absence
• Serves as a receptionist for the nursing unit by:
  • Greeting patients, families, guest and clinical staff when they enter the unit
  • Locating resources, patients and nurses for individuals
  • Relaying messages and information as indicated
• Assists with visitor control
• Tracks patient census and patient movement to other areas assuring that electronic record has the patient in the correct location.

Job Requirements

• High school diploma required.
• Completion of Medical Terminology Course required.
• Minimum of six (6) months Unit Clerk, Medical Secretary or hospital registration experience required; Pediatric experience preferred, willing to consider internship experience in lieu or work experience.
• Valid American Heart Association BLS Certification required upon hire; BLS certification must be valid for 90 days post start date.
• Use of Electronic Medical Record experience required.
• Bilingual preferred.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.