As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Job Duties

To greet patients in accordance with Nemours Standards of Behavior. Perform registration and check-in or check-out functions for clinic(s). Verify and update demographic, insurance, PCP and authorizations/referral information when required at each encounter. Provide service to internal and external customers as a member of the clinic team and act as a resource to team members.

• Documentation: Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCC policies.
• Financial: Collect all copay, coinsurance and selfpay amount due for services rendered. Adhere to end of day business processing standard by verifying that cash analysis and receipts balance.
• Scheduling: Schedule follow-up appointment as instructed via the appointment disposition.
• Workqueues: Process encounters via the registration and check-out workqueue daily.
• Ability to cross cover within department.
• All other duties as assigned by supervisor or manager.

Job Requirements 

• High School Diploma required.
• Minimum 1 - 3 years Medical Office / Call Center experience.
• Customer Service experience required.
• Use professional language and appropriate grammar at all times in verbal or written communication.
• Ability to work with minimal supervision, possess critical thinking skills and be solution oriented.
• Embraces cultural diversity in the workplace.
• Willingness to provide exceptional customer service skills (A.I.D.E.T.)
• Govern self by personal standards of integrity/ethics.
• Organize and prioritize responsibilities in order to meet deadlines.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.