As a Clinical Program Coordinator with Dell Children's Medical Center, you will have the opportunity to provide and coordinate direct patient care; manage nursing resources (currently three RNs employed),  design and co-manage program(s), design and develop data management system for patient care and outcomes tracking within clinical specialty areas of cleft lip/palate, pediatric plastic and craniofacial surgery. You will be an integral member of our multidisciplinary team.  Direct coordination of outpatient care and activities for our cleft lip/palate program is specifically needed. Previous experience with cleft lip/palate care is desired, but not mandatory.  Our team works collaboratively in establishing patient goals to ensure effective outcomes through multidisciplinary care models, team care conferencing, multidisciplinary treatment planning, and regular QI processes. Strong communication skills are important in interacting with our patients and their families as well as with our healthcare team. This coordinator position will function as head nurse of all program activities and in collaboration with the program medical director, APP lead, and program administrative manager will co-manage the delivery of care across all clinical, research, and education activities.  She/he will serve as a liaison for the patient/family throughout the continuum of care, providing support through the prenatal period to young adulthood. The position will encompass data systems development and clinical implementation so as to ensure reliable care tracking and outcomes assessment.  Exact roles and responsibilities will be determined at start and in line with personal goals and interests in support of program needs.  This position would be ideal for an RN with both education and clinical experience as well as experience with mature clinical data systems. Professional growth to be furthered by participating in learning activities.

Roles and Responsibilities

Clinical

Clinical Operations Manager of the outpatient Cleft Lip and Palate Program, Craniofacial Program, Pediatric Plastic Surgery clinics, Vascular Malformation clinic, and all other associated clinics and services related to the Craniofacial and Plastic Surgery Service Line of Dell Children’s Medical Center of Central Texas

• Provide direct care to patients in the cleft lip and palate program
• Manage the provision of care
  • Work with the administrative operations manager, program medical director, and APP lead to determine staffing and appropriate scheduling of clinics
  • Maximize efficiency and quality of care
  • Work with program medical director to establish, implement, codify, and manage clinical care pathways and protocols around the diagnosis, treatment, and surveillance of disease
  • Manage the interaction between associated clinics and services including but not limited to Craniofacial Orthodontics, Otolaryngology, Ophthalmology, Dermatology, Neurosurgery.
  • Work with APP manager to maintain appropriate coverage and care of patients and adherence to protocols.
• Develop educational materials
  • Develop and distribute paper and digital educational materials aimed to improve patient and family understanding of disease and management of disease, care continuum.
  • Develop and distribute educational materials aimed to improve referring provider knowledge of disease, our system of care, easy and efficient access to care
• Manage access to care
  • Improve the efficiency and ease to which patients and referring providers can access services and care provided by the Craniofacial and Plastic Surgery Service Line of Dell Children’s Medical Center of Central Texas, 24 hrs, 7 days per week
• Manage nursing competence and development within the outpatient arm of Craniofacial and Plastic Surgery Service Line of Dell Children’s Medical Center of Central Texas
• Work with the APP manager to manage efficient transition of care pathways between outpatient and inpatient arenas
• Manage and coordinate the efficient evaluation of outside hospital patient consultations.  Act as a liaison for outside hospital nursery education and supplies to support Craniofacial and Plastic Surgery Service Line of Dell Children’s Medical Center of Central Texas patients and potential patients.

Administrative

• ACPA accreditation
  • Submit all necessary paperwork to maintain ACPA accreditation
  • Maintain competence of all accreditation standards and work with medical program director, clinic operation manager, and admin to ensure compliance
  • Attend ACPA conference annually to maintain relationships; keep up to date on future direction and changes within the organization and its impact to the programs
• Program Data System
  • Assist with the development and maintenance of a data system that forms the basis for the evaluation of outcomes, efficiency of delivery, burden and cost of care. Assist with consistent and complete data entry
  • Manage and minimize impact of such system on the efficiency of delivery of care
• Program managed conferences
  • Manage and/or assign management of our Treatment Planning, Cleft Multidisciplinary, Program Development, and any other conferences associated with the Craniofacial and Plastic Surgery Service Line of Dell Children’s Medical Center of Central Texas
  • Manage the interface between our program and other program’s conferences, eg. CF patients being discussed at Airway Conference or Oncology Conf.  Ensure proper physician participation in these conferences as needed.
• Customer Service
  • Assist administrative operations manager in promoting top notch customer service and the collection of data to evaluate customer service data
• Community outreach
  • Camp Amigo: Oversee the yearly cleft camp hosted by Camp for All and funded by Austin Smiles.  Specific responsibilities are carried out by a host of staff members including patient invitations/acceptance, staffing, transport, funding, etc. Role of Coordinator is to ensure coverage and assignments.
  • Austin Smiles: Maintain relationship with Austin Smiles organization that helps fund the annual Christmas party and Camp Amigo
  • Cleft Christmas party: Ensure proper execution of the annual patient Christmas party
• Marketing
  • Participate in development of materials for referring or potential referring practices as needed.