PRMO: , established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
The HIM Supervisor , under general management, coordinates and monitors the overall workflows, standards and team goals. The successful candidate will supervise and train staff engaged in HIM functions and assist in developing operating policies and procedures.
Work Location: PRMO, 5213 S. Alston Ave, Durham, NC 27713
Plans, directs and coordinates activities of the functional unit managed.
Manages and supervises staff. Communicates and collaborates with others within the HIM Department, as well as DHTS.
Plans daily workflow and work assignments within work unit.
Monitors work assignments to ensure appropriate coverage on a daily basis.
Maintains liaison with hospital and clinic personnel to coordinate efforts to resolve problems, ensuring the integrity of the electronic health record.
Reviews work queues daily to identify priorities for the day including identification and resolution of problems with achieving targets.
Adjusts work assignments of staff as needed.
Maintains and applies knowledge of State and Federal Laws and other regulatory requirements applicable to work unit.
Assures that key metrics for quality, timeliness and customer satisfaction are met.
In conjunction with the HIM System Manager, recruits, selects, orients and trains new staff.
Responsible for identifying professional development needs, initiating continued development training and monitoring ongoing progress.
Monitors staff achievement of productivity and quality expectations associated with work unit tasks.
Recommends performance standards for staff, and in collaboration with the HIM System Manager, completes Annual Performance Reviews.
Serves as the technical expert for staff questions, problems, and difficult customer situations
Authors recommended departmental policies and procedures to include documentation and testing of database logic needs.
Interacts with and provides timely verbal and written responses to internal and external customers.
Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers operating protocol and procedures to enhance operations.
Actively participates in Employee Engagement initiatives based on work culture scores and action plans.
Knowledge, Skills and Abilities
Strong verbal and written communication skills with the ability to collaborate to effectively problem solve.
Data Entry Experience
Proficient in Microsoft Office including: Outlook, Word, Excel and PowerPoint
Standard medical terminology, anatomy & physiology knowledge
Critical thinking and skill in collecting and analyzing complex problems
Ability to organize and prioritize, and multitask with a high degree of accuracy and recall
Strong customer service background and experience with the ability to work under pressure with time constraints to meet customer needs
Ability to create and apply specific department policies, rules, and regulations relating to verifying patient information, collected payments, and maintaining records and forms.
Knowledgeable and ability to apply situational leadership skills
Ability to effectively lead teams and establish and maintain effective relationships with other personnel
Knowledge of general accounting principles
Knowledge of HIS, Epic EHR is strongly preferred
High school diploma required. Bachelors degree in a related field preferred.
Six (6) years of experience ina progressive healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associates degree in healthcare or business may substitute for two years of experience. A Bachelors degree in healthcare or business may substitute for four years of experience.
Degrees, Licensures, Certifications RHIT or RHIA strongly preferred.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.