• Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.)
• Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts
• If assigned to Order Management: verifies order is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct account number.

• Collect and verify required patient demographic and financial data elements, including determining a patient�s financial responsibility and securing pre-payment for future services/performing collection efforts
• Create a complete pre-registration account for an upcoming inpatient/surgical admission
• Completes all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility

KNOWLEDGE, SKILLS, ABILITIES

• Ability to work in a production driven call-center environment
• Familiarity with working with dual computer monitors (may be required to use dual monitors)
• Must have basic typing ability
• Must have working knowledge of Windows based computer environment
• Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
• Extensive multitasking ability
• Strong written and verbal communication skills

EDUCATION / EXPERIENCE

• Required: High school diploma or GED
• Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college), completion of related medical certification program
• Preferred: Telephone/call center experience
• Preferred: Pre-registration and/or scheduling experience
• Preferred: 2-3 years of customer service experience

PHYSICAL DEMANDS

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel

• Office Work Environment
• Hospital Work Environment

• Approximately 0% travel may be required

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.