As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Responsible for process mapping, gap analysis and recommendations for Operations. Also responsible for assisting in developing, implementing and maintaining controls for processes related to assigned area of expertise. Responsible for documenting new processes as new technology is introduced to the Revenue Cycle. May be tasked with developing written procedures and training resource guides based on processes.

Include the following. Others may be assigned.

• Analyze current state process, document workflow and develop gap analysis with Conifer�s best practices by working closely with Operations in each area.
• Based on analysis, propose solutions that improve performance (effectiveness) or cost (efficiency)
• Provide oversight and technical support, initiate and coordinate standardization and work with Training to develop appropriate training documentation

Qualifications:

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work across business lines and collaborate efforts across multi-functional teams
• Ability to focus on customer service and respond to customers effectively
• Ability to create and implement operational standards
• Ability to effectively lead and/or facilitate groups to collaborate on decision making and goal achievement
• Intermediate to advanced level skills in assigned functional area
• Knowledge of pilot enhancement development, systems and workflows in ACE
• Intermediate verbal and written communication skills
• Strong technical writing skills (process mapping and service requests)

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High school diploma or equivalent
• 2 or 4 year college degree a plus
• Six Sigma, Lean or similar process methodology experience preferred
• 2 - 3 years relevant process work experience in assigned functional areas
• Experience with Revenue Cycle technology implementations is a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and work at a computer terminal for extended periods of time

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal office environment or
• Call Center environment with multiple workstations in close proximity

• Up to 50% Travel Required

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.