As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The Vendor Performance Management Senior Director will establish and execute controls to accurately measure, dashboard, and link vendor performance to contracted delivery. The Senior Director will be responsible for the governance surrounding performance measurement and reporting processes and vendor/Conifer QBR, MBR, WBR touch points. This role will assist in capacity planning efforts in tandem with service lines, including future RFI/RFP requirements. Will work with existing BU performance management to consolidate and streamline existing performance measurements, reporting, identify and revamp of OSLs, PSLs and KPI metrics directly aligning accuracy of performance measure to contractual delivery requirements. This leader will assist in identifying vendor bench strength and contract pricing efficiencies, leveraging strategic sourcing and contracting departments. Maintain a healthy fact based performance relationship with vendors and conifer to achieve desired performance output.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Assists in standing up weekly, monthly, and quarterly vendor performance reviews with vendor BU leads and ensures systems are standardized across all â�� e.g. tech enablement, quality assurance, capacity, rolling 90 day forecast
• Creates and maintains a Crisp Capture Dashboard that shows contractual commitments, PSLs, OSLs, and production metrics â�� shares this dashboard with the appropriate parties to facilitate performance conversations
• Leads vendor capacity planning efforts for Tier 1, 2 and 3 and conducts market assessments to proactively identify new vendors
• Collates requirements for vendor RFI/RFP into a centralized location and shares those requirements with the contracting team
• Creates governance structure for all VMO processes (e.g., approvals, PO, contracting, background checks, capabilities requirements, SOW, SLA) and ensures this structure is being followed by all parties
• Will participate in identifying vendor invoicing process efficiencies standards to reduce manual processing dependencies help identifying standard solutions and technology available

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):

Indirect responsibility - Crisp understanding tied to Conifer performance incentives and savings

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of revenue cycle management
• Knowledge of vendor management best practices
• Knowledge of industry issues and concerns
• Ability to transform theory into action
• Ability to influence key stakeholders and operational owners through well-articulated strategies backed up with metric driven value statements
• Build strong partnerships with a variety of stakeholders and other subject matter experts
• Ability to lead a group through a detailed process while keeping the big picture in mind
• Demonstrated experience in presenting information to senior management; external customers, etc.
• Strong communication skills with the ability to speak to large groups, C-Suite Level Executives, etc.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• 4 year college degree in business, finance or related area
• Revenue Cycle Consulting or Operating experience required
• 4-10 years in provider revenue cycle sector preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit at a computer for extended periods of time
• May require travel, in some cases internationally

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office work environment

TRAVEL

• Up to 35% travel may be required

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.