Advanced Practice Registered Nurses / Physician Assistants
The Senior Clinical Infection Prevention Specialist (CIPS) is responsible for providing multiple customer-centered Infection Prevention services and training. The primary responsibility will be to partner with the commercial teams- Key Account Director (KAD), Infection Prevention Consultant (IPC), and Director of Sales (DOS) on strategic territory and customer development, the development of clinical action plans for hospitals and surgery centers within a territory, and providing onsite Process Reviews detailing the endoscopy workflow and compiling data across an Integrated Delivery Network (IDN) to report to IDN leadership on the continuity of care and adherence to applicable reprocessing guidelines across an entity. They will support the efforts of the commercial team by providing clinical expertise, excellent customer service, in-depth knowledge of local territory and best in class training/education. This is a field-based position and does include significant travel within an assigned territory. The Sr. CIPS will be responsible for customer training on Cantel’s capital equipment as well as deliver Continuing Education programming individually and within larger multi credit programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct process reviews in assigned IDN network facilities based on Key Account priorities
Analyze a facility’s workflow and process in accordance with standards and guidelines.
Compile data from multiple facilities to complete a customer facing executive summary and present to IDN/ Hospital leadership.
Assist in development of educational and/or market support tools for field or in-house use.
Provide proactive problem solving and timely follow-up of customer issues. Identify and utilize available support resources (i.e., technical services, customer service, and marketing).
Provide education to customers. This includes CE accredited education and product in-service training.
Conduct all in-services and follow up within ten working days to check customer status with new equipment.
Participate on product development teams by becoming involved in product/ marketing testing. In addition, research and communicate competitive marketplace information for the Marketing Department.
Maintain documentation of customer interactions utilizing sales tools such as Salesforce.com appropriately.
Completes required documentation, calendar, expense reports and daily customer activities within specified timeframe.
Communicate and collaborate proactively with internal and external stakeholders. Actively listen and express ideas to bring about understanding with others. Present complex or sensitive information in a clear and concise manner.
Proactively identifies and addresses issues before they become bigger problems with limited to no guidance and customer involvement.
Proactively identifies opportunities and delivers information to their commercial sales partners as appropriate.
Serves as a subject matter expert to internal or external stakeholders.
Perform other duties as assigned.
Obtain a minimum of 10 contact hours of GI or IP-specific accredited hours within one fiscal year
Represent Cantel by attending and/or participating in local/national organizational meetings or events appropriate to responsibilities (SGNA, AORN, IAHCSMM, APIC, AAMI, etc.)
Active involvement in relevant professional organizations
Requires approximately 60-80% travel within assigned territory
Willingness to travel within region with 50-65% overnight and occasional weekends
Travel requirements will include short notice trips based on customer demand
Minimum of 2-year Associates degree OR advanced certification (CGRN, CFER, or equivalent)
Clinical experience in Sterile Processing Dept (SPD), Endoscopy, other hospital departments or medical industry settings
Experience and proficiency in presenting educational material
Project management skills
Critical thinking skills
Written and verbal communication skills
Must have above average computer skills and be proficient with the Microsoft Office suite
4-year college degree preferred
Preferred 7+ years in a leadership role in an endoscopy unit
Preferred 3 years or more of experience in endoscopy reprocessing (i.e. technician) or as an Infection Preventionist responsible for high level disinfection in a hospital or ASC setting
Nursing or allied healthcare professional degrees (RN, CGRN, BSN or greater)
Infection Prevention – Certified Infection Control (CIC), Nurse Education
Experience building and implementing strategic plans for health care stakeholders
Additional Salary Information: Available on request
Internal Number: 2021-9465
Cantel Medical offers a comprehensive suite of solutions for the processing of flexible endoscopes. From patient to patient Cantel Medical offers innovative and market leading equipment, products, and education to assist our customers in their need to provide a patient ready endoscope.
Cantel is dedicated to delivering innovative infection prevention products, services, and solutions for patients, caregivers, and other healthcare providers, which improve outcomes and help save lives.