This Registered Nurse position is located within the VISN 22 Nurse Advice Call Center (VNACC). The program operates 24-hours a day, 7-days a week to provide veterans with professional nurse telephone triage, consultation and education. The Registered Nurse will assess, coordinate, facilitate and deliver nursing care for patients utilizing the nursing process and provides indirect nursing care to patients/families in a self-directed manner. Job duties include, but are not limited to, the following: Performs clinical review of medical records and summarizes findings to facilitate additional review by telephone as needed. Provides a full range of nursing care to patients with complex care needs utilizing the nursing process based on the ANA Standards of Nursing Practice. Accurately documents in the medical record patient findings, assessments, and care provided. Revises interdisciplinary plan of care based upon on-going patient assessment and evaluation. Uses a team approach to identify, analyze, and resolve patient care problems that result in improved patient outcomes. Demonstrates grade-appropriate and consistent critical thinking skills. Treats all patients and families with dignity and respect. Maintains professional boundaries with patients, families, and employees. Behavior as a role model is transparent and above reproach. Demonstrates responsibility and accountability for own nursing judgments and actions. Acts as a patient advocate when patient self-determination is questioned. Recognizes ethical problems and serves as a resource and/or consultant to patients, families, or staff and other health care providers on ethical issues. Safeguards patient privacy and maintains confidentiality of all electronic and printed patient information according to HIPAA guidelines, the Privacy Act, and as stated in the Medical Center Memo. Assumes self-directed responsibility and accountability for evaluating own progress toward professional career goals. Demonstrates to the immediate supervisor the use of standards in own daily practice. Evaluates unit performance as measured against TJC standards and takes action to correct deficits to ensure compliance as part of continued readiness. Supports and encourages others to read and correctly interpret medical center and service-level policies and procedures. Assumes leadership role in identifying policies, procedures, standards, guidelines, and protocols requiring review or revision. Self-directed in providing positive and negative feedback to the supervisor on the performance of other staff. Demonstrates positive effective communication skills and professional behaviors that promote cooperation and teamwork with internal and external customers. Works effectively with others by resolving conflicts and assisting others to cope with stressful situations. Aggregates data for presentation to leadership and program directors. Refers and consults with the interdisciplinary healthcare team, and integrates recommendations for continuing patient care into the plan of care. Collaborates with peers and leaders to meet outcomes. Work Schedule: 40 Hours per week,9:00am -5:30 pm. 5 days a week including occasional nights/weekends/holidays as needed Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.