The Primary Care Assistant Nurse Manager (ANM) reports directly to Primary Care Service Clinic Manager and as registered nurse is professionally responsible to the Associate Director of Patient Care Services through the Chief Nurse of Primary Care. Perform delegated duties, develop time schedules, complete performance evaluations, and initiate or recommend disciplinary actions, responsible for performance improvement, customer service/patient satisfaction, patient and employee safety. Represent the unit/clinic in the absence of the NM. Able to provide patient care as outlined by the staff nurse job description for the unit/clinic. Acts as direct supervisor for designated staff. Contributes /assists with yearly performance evaluations. Assists with payroll duties. Assists Nurse/Clinic Manager in the hiring/selection process for LPN, RN, HT. Assists Nurse/Clinic Manager in collecting and preparing evidence for disciplinary actions for LPN, RN, HT. Is proactive in identifying potential crisis situations and responds effectively in emergency/code situations in the unit/clinic. Functions as a consult person to nursing and other personnel for unit/clinic practices and patient care issues. Assists the Unit Education Coordinator. Works with Nurse Manager or Clinic Manager in mentoring new staff and students in clinical and professional role development acting as a role model. Monitors unit/clinic staffing needs and maintains adequate levels. Maintains a safe unit/clinic environment by routinely inspecting the area and requesting supportive services assistance as needed; in accordance to the Environment of Care (EOC) standards. Communicates and/or mediates effectively with staff and support personnel to solve patient care and staff issues. Assists the Nurse/Clinic Manager in monitoring unit /clinic for compliance with applicable performance measures and Joint Commission standards. Acts as lead nurse within the clinic. Responsible for charge nurse training and mentoring. Charges on the shifts/days worked in staffing when needed. Assists the Nurse/Clinic Manager in departmental projects and initiatives. Assists the Nurse/Clinic Manager in oversight of clinically assigned performance measures. Provides interpretation and rationale for hospital policies and procedures to personnel, physicians and others. Audits charts for complete documentation as required for specific clinical settings (Inpatient or Outpatient). Proficient using VA EMR and nursing specific documentation. Completing DACs. Ensuring yearly competencies are completed, RQI, and additional in-services per staff needs. Ensuring there are not lapses in licenses (LPN, RN, BLS). Servant leadership style, proactive in teambuilding and fostering a positive work environment. Working knowledge of Nursing Scope of Practice and ANA Code of Ethics. Ability to surrogate coverage other PACT staff members. Ability to perform other PACT staff member's roles as needed basis. Provided culturally competent and gender specific care. Ability to pull data specific to PACT and panel management. Provide and document patient education specific to disease states. Will remain competent in all areas as assigned. Assists the Clinic Manager in developing and implementing plans to meet learning needs of Primary Care and Nursing Service. Maintains professional boundaries with patients, families, and employees. Behavior as a role model is transparent and above reproach. Ensures application of institutional policy to protect information from unauthorized release, loss, alteration, or deletion. Does not use thumb-drives or other means, such as xeroxing, to remove patient data from the medical center, unless approval by the Director through OI&T has been granted. Maintains competency on PEE use/ donning and doffing. Contributes to an environment of a High Reliability Organization with a culture of safety founded on a systems approach to developing health care solutions based on prevention, not punishment, with collective mindfulness. Reads Outlook email messages daily when on duty without prompting. Reads policies and other messages as directed. Submits completed annual self-evaluation to the supervisor in a timely manner by the requested deadline. Demonstrates professional and cooperative behavior in all aspects of practice. Uses the proper chain of command for communication. Demonstrates effective written and verbal communication skills. Demonstrates professional and cooperative behavior in all aspects of practice. Collaborates with peers in completing unit workload efficiently. Participates in unit-based performance improvement activities to improve patient care. Makes changes in own practice in response to performance improvement findings. Reviews and shares current literature in relation to practice with co-workers. Participates in meeting VA Performance Measures to include All Employees Surveys. Other duties as assigned by the Clinic Manager or Chief of the Service. Work Schedule: 7:30 A.M. to 6:00 P.M. Monday-Friday, shifts may vary Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.