This vacancy is for a Registered Nurse - Whole Health System Director at the Joint Ambulatory Care Center (JACC), in Pensacola, FL. The incumbent will provide executive leadership and direct supervision to the Whole Health Partners, Whole Health Coaches, and other Whole Health designated positions assigned across all Gulf Coast Veterans Health Care system facilities. The incumbent is a leader in the transformation of health care from a disease-based model of care to a personalized, pro-active, patient-driven model of care, delivered in a Whole Health System (WHS). The core elements of the WHS include empowering Veterans to identify their personal health and well-being goals, equipping them with self-care strategies and skills, including complementary and integrative health approaches, and creating shared goals with Whole Health clinical care teams. The Whole Health System Director (WHS/PD) works collaboratively and strategically with the Whole Health System Clinical Director, facility leadership, and Service Chiefs throughout GCVHCS and VISN 16. The WHS/PD provides leadership in the application of the Whole Health principles and organizational processes that result in improved outcomes. The WHS/PD has specialized knowledge of the clinical and administrative aspects of the Whole Health System, a major VHA initiative, including the ability to foster transformation. The WHS/PD is an authorizing official for certain control points as well as time and leave. In this position, the WHS/PD assists in planning, establishing, and implementing Medical Center policies and procedures. Duties include but are not limited to: Assesses, plans, and evaluates the processes and daily operations of Whole Health services in the inpatient and outpatient arenas, collaborating with the Associate Chief of Staff for Ambulatory Care (ACOS/AC) and Community Based Outpatient Clinics (CBOC) to design and implement interdisciplinary programs within the service and medical center. Provides oversight for business operations associated with Whole Health. Has oversight for all the following functions: (1) Assessing and recommending the allocation of human and materiel resources, in determining staffing levels, managing overtime, and playing a significant role in the recruitment and retention of staff. (2) Planning work to be accomplished by subordinates, setting priorities and preparing schedules for completion of work; (3) Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates; (4) Evaluating the performance of subordinates and ensuring competency assessment is completed on each employee annually; (5) Making recommendations for appointments, advancements or reassignments of subordinates; (6) Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters; (7) Hearing and resolving complaints of subordinates and referring more serious complaints not resolved to higher level supervisors; (8) Recommending and/or taking disciplinary action where appropriate; and (9) Identifying developmental and training needs of subordinates and providing or making provision for such development and training. (VA Handbook 5007, Part III, Chapter 8). Responsible for maintaining continuous accreditation readiness of his/her units. Responsible for policy development, performance improvement data, customer service/patient satisfaction, patient and employee safety, systems redesign interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards. Actively develops and manages collaborative partnerships with physicians and other clinicians. Reviews Whole Health Dashboard Data, Performance Measures (e.g., HEDIS, ORYX, EPRP, etc.) Data, Missed Opportunity Rates, and Business Operations Data for trends and early intervention; formulates follow-up plans with Primary Care/CBOC Team and the medical center. Work Schedule: Monday - Friday, 8:00am - 4:30am Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.