Job Summary

Supervises nursing personnel and coordinates activities of the department. Provides nursing care or support for patients in all age groups. Plans and organizes the daily activities of the department in adherence with the requirements mandated by regulatory requirements. Functions in a 50% administrative/50% clinical capacity.

Job Duties

• Provides employee supervision and supports the daily operation of activities in the nursing department as they relate to management and service relationships with internal and external partners.
• Ensures efficient and productive workflow.
• Develop staff work and call schedules and approve time off requests through a fair and reasonable process.
• Ensures appropriate and complete staff education and training.
• Completes performance evaluations.
• Thoroughly evaluates and responds to staff ideas and suggestions.
• Responds to staff concerns and recommends disciplinary action when necessary.
• Participates in the formulation of nursing policies and goals as well as policies affecting other departments; communicates and interprets policies, procedures, and regulations to patients, visitors, and staff members as required.
• Provides appropriate information; recognizes team accomplishments, gives feedback, constructively resolves conflicts and sets the example for professional conversation and behavior.
• Ensures regulatory compliance is understood and communicated to the staff.
• Identify and develop short and long-range plans to correct deficiencies.
• Arrange and is responsible for the interview, selection process and hiring of new staff.
• Work within the guidelines established through Human Resources to ensure appropriate processes are maintained.
• Maintains staffing schedules to support the goals for patient satisfaction and department performance Triages complaint calls from patients, employees, or visitors.
• Collects and analyzes patient and provider complaint and grievance data to identify opportunities for performance improvement in a collaborative role with management.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

• Hours: 8am -4:30pm or 8:30am to 5pm
• Travel: No
• Preferred Experience: Prior lead or coordinator experience is helpful

About ConvenientCare+: Geisinger ConvenientCare+ is a new type of advanced outpatient clinic. The “plus” means that our facility has additional resources and staffing, allowing patients to be seen by a physician who has access to intravenous therapies as well as laboratory and imaging services that were previously only available in a hospital. Patients can walk in or be referred to ConvenientCare+ by their family physician, making it ideal for those having difficulty with current treatments or experiencing a sudden worsening of a chronic condition, and is an alternative to visiting an emergency room for outpatient treatments.

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At Geisinger, the caring that we provide to our patients and members also extends to you and your family. Our competitive compensation and benefits package helps you and your loved ones stay healthy, meet your financial goals and thrive professionally and personally.

• Benefits: Geisinger offers a comprehensive suite of healthcare benefits, including medical, prescription drug, vision and dental coverage. And with our healthcare benefits, you'll also receive care from one of the top innovative healthcare systems in the country. Our suite of benefits supports you and your family in a variety of ways, including coverage for same-sex or opposite-sex spouses, domestic partners and their children and stepchildren.
• Paid Time Off: Our generous paid-time-off packages allow you to take the time you need to travel, rest, and care for and reconnect with friends and family. We also offer paid military and parental leave.
• Diversity and Inclusion: We strive to create an environment where our patients, health plan members and employees can be their most authentic selves. Join one of our many Employee Resource Groups (ERGs). ERGs provide opportunities for all Geisinger employees to build internal and external networks and further develop professionally. ERGs are formed around common identities but are open to all employees.
• Tuition Assistance: Up to $5,000 tuition reimbursement: We offer tuition reimbursement towards both undergraduate and graduate degrees.(Part time and Full Time Positions only)

Education

Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Healthcare Related Degree (Preferred)

Experience

Minimum of 2 years-Nursing (Required)

Certification(s) and License(s)

Basic Life Support Certification - Default Issuing Body; Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.