Staff Development Specialist - Customer Service Call Center in Chapel Hill, NC for UNC Health

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Staff Development Specialist - Customer Service Call Center

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary:Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs.Responsibilities:1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.2. Assists in developing long and short-term plan for training across all departmental business operations.3. Composes and develops instructional training

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