Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

• Assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows for new solutions or functionality.
• Collaborates with departments, hospital leadership, end users, vendors, and associates to ensure effective and efficient operational system functions and workflow.
• Provides education on new applications or functionality, including train-the-trainer, Service Line Expert, upgrade, and other training as necessary.
• Shares application tips with clinicians to improve workflow efficiency and guide best practices.
• Assists customers with customization of the application for unique department scenarios using application tools within the electronic health record foundation.
• Monitors and analyzes aggregated data to identify trends related to clinical processes and outcomes resulting from information technology tools.
• Identifies and coordinates the management of risk and quality assurance issues, escalating unresolved problems to appropriate decision-making bodies.
• Provides consultation in process redesign and evaluation of clinical software products, contributing to standards, policies, and procedures.
• Other duties as assigned.
• Provides 24/7 on-call support to operations, including off-duty shifts, evenings, nights, and weekends, to fully support operations during major installs.
• Executes change management strategies, including communication, buy-in, training, and technical support, to enable smooth implementation of new application changes and enhancements.
• Communicates technical and business concepts and ideas effectively using oral and written modalities, including changes made in the application to site contacts and team members.

Knowledge, Skills, and Abilities:
• Industry experience with electronic medical records [Required]
• Advanced clinical knowledge of current healthcare practice and clinical workflows with conceptual and practical understanding of various training techniques for users with various learning styles [Required]
• Ability to map clinical processes, gather and analyze data, effectively present to clinical audiences [Required]
• Communication skills both written and oral, are professional and follow defined escalation process [Required]
• Expert conflict management skills [Required]
• Is accountable for realization of goals and defined metrics [Required]
• Methodically analyzes and evaluates business problems by defining the challenges, identifying alternatives, and making timely decisions [Required]
• Understands own strengths and development needs, learns from experience, and owns personal and professional development [Required]
• Creates an environment that values individual perspectives while driving towards common goals; assists teammates to achieve outcomes [Required]
• Ability to work in a fast-paced, collaborative team environment [Required]
• Basic competency in Microsoft Office applications [Required]
 

Education:

• Associate of Nursing [Required]

• Bachelors of Nursing [Preferred]

• Master's of Nursing [Preferred]

Field of Study:

• N/A

Work Experience:

• 5+ total between clinical and informatics experience [Required]

• Experience supporting applications used by clinicians [Preferred]

• Experience with Epic or other comparable electronic medical health records [Required]

• Professional organization membership related to job responsibilities [Preferred]

• Recent experience with health information technology [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Registered Nurse (RN) [Required]

• Basic Life Support (BLS) [Required]

• Driver's License (DL) [Required]

• Informatics Nursing Certification (ANCC-BC ) [Preferred]

• Certified Professional in Healthcare Information and Management Systems (CPHIMS) [Preferred]

• Certified Associate in Healthcare Information and Management Systems (CAHIMS) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 100,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care.Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 51 hospital campuses and hundreds of care sites in diverse markets throughout nine states.

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